Terms and Conditions

Please carefully read the following Terms and Conditions. Your purchase or use of our products or services implies that you have read and accepted these Terms and Conditions.

License

All our products are released under the GPL V2 or later. To know more about the GPL refer in this website: http://www.gnu.org/licenses/gpl.html

Updates

All updates for the same product series are free to all valid customers, unless otherwise stated. If there are any exceptions, we will always make sure to clearly state so in our product descriptions.

File Delivery

The payment process is fully automated. After you purchase a product, you will be automatically emailed a copy of the product to your email, which you used to register with us. If you choose to pay with an "eCheck", please note that the delivery is not instant. This process takes 3-8 business days to clear. Once the payment is cleared, an email with a copy of the product attached will be emailed to you.

Ownership

You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of Weblogicx India. Our products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

Return/Refund Policy

Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing. Please make sure that you've carefully read all relevant documentation and tried out the demos.

Support Policy

We only provide support to our subscribers through our site's Support section. We will not provide support by any other means including, but not limited to, email, regular mail, telephone, Twitter, Facebook, Skype and so on. If you wish to receive support without using our site's Support section or demand that you be given a full discount in violation of our refund policy we reserve the right to request to be paid according to our regular consultancy rates. Our regular consultancy rates are 45 USD per hour (plus VAT, where applicable), minimum charge one hour. In case of on-premises support a specific arrangement has to made.

Subscription at J2Store.org are not to be considered as a guarantee of response time or a service level agreement. All tickets are answered on a "best effort" basis. Private tickets and severe bug report are given top priority, public tickets are given medium priority. If you have not received any response within 72 hours, please use the Contact Us page to let us know of the issue. If we determine that there is an objective difficulty in providing support to you over our ticket system we will provide you with support over email, in exception of our support policy.

We will refuse to provide support for our software if you are hosted on GoDaddy. This host is broken beyond repair. We strongly recommend using a decent host instead.

We reserve the right to provide no support for outdated versions of our software, when your server environment does not meet our minimum requirements or when you have modified the core code files shipped with your site's script or our software beyond what the respective developers reasonably expect you to do in the normal course of using their software. Support policy details regarding different versions of our software and server environment are detailed in our release announcements. We reserve the right to give you a link to our troubleshooting page, documentation and/or previous public tickets if we deem it necessary for providing better support. We will not provide support for issues not related to our software or services. We reserve the right to decline support if the request or the conversation is conducted in a language other than English or when the language barrier makes it impossible to provide meaningful support. We reserve the right to decline support when access to the affected site is denied or objectively impossible. We reserve the right to decline providing support on a case by case basis (even though we do try to help everyone), with or without a reply to your ticket. We assume no responsibility for any issues directly or indirectly caused by our support efforts, as per the "No warranty" article of this policy. We reserve the right to close support tickets for any reason deemed appropriate.

We reserve the right to decline providing support for issues which have to do with using your site's script (e.g. Joomla! or WordPress) or your server / hosting account, but not our software. We reserve the right to close or delete support tickets if the user refuses to follow our instructions and insists on receiving support (our instructions are support and you're supposed to follow them in order for us to help you). We reserve the right to edit or delete tickets or ticket replies. We reserve the right to close or delete tickets and/or block accounts of users who become abusive and/or pugnacious in their support ticket replies; we are trying to help frustrated users under adverse conditions, please respect it and understand that we are neither deities nor saints.

 

Warranty

Weblogicx India does not warranty or guarantee these products in any manner. We cannot guarantee they will function with all 3rd party extensions or templates as there is currently no certification process for such extensions or templates. All Weblogicx India products are tested to work on all major browsers, including Mozilla Firefox (and all Gecko based browsers, e.g. Flock), Microsoft Internet Explorer (and all Trident based browsers, version 7 and newer), Opera, Apple Safari (version 3 and newer, as well as all WebKit based browsers).

Weblogicx India reserves the right to change or modify current Terms and Conditions with no prior notice.